Refund policy

Hat Return Policy — Exchanges for Defects or Size

At Goose Hats, we value our customers’ satisfaction and strive to offer high-quality products and exceptional service. Below is our return policy, which applies specifically to products purchased through our online store and focuses on exchanges for defects or size:

1. Exchanges for Defects:

If a hat purchased from our online store has a manufacturing defect, we offer an exchange at no additional cost. Please follow these steps:

• Report the defect within 7 days of receiving the hat by emailing ventas@thegoosestore.com with photographs that clearly show the defect.
• Our team will review your request and provide instructions for shipping the defective item.
• Once we receive the defective hat, we will send a replacement hat, subject to stock availability.

2. Size Exchanges:

If the hat you purchased does not fit correctly, we offer an exchange for a hat in the appropriate size. Please follow these steps:

• Request a size exchange within 7 days of receiving the hat by emailing ventas@thegoosestore.com.
• We will explain how to return the hat in its original condition and arrange shipping.
• Once we receive the hat in its original condition, we will send a hat in the appropriate size, subject to stock availability.

Important Notes:

• Cash refunds are not offered. Refunds are provided through product exchanges only.
• Returned hats must be in their original condition, with no signs of use, damage or alterations.
• Shipping costs associated with size exchanges are the customer’s responsibility.
• If the requested exchange size is unavailable, you may choose another design or wait until that size is back in stock.

Thank you for your understanding and cooperation in following our return policy. If you have any questions or need more details, please contact us.

Sincerely,

Goose Hats

ventas@thegoosestore.com

WhatsApp: 7229255857